Frequently Asked Questions.
Have a question? Looking for some additional information?
These FAQ's are designed to better provide an understanding of how to place your order with Button Up.
If you can't find what you're looking for, please contact us.
What is the turnaround time for an order?
Turnaround times can vary greatly depending the quantity and destination of your order. Please send an email and let us know the details of your order for an accurate estimate. We always do our best to ensure you receive your order as quickly as possible. Most orders 250 units or less can be completed within 5 business days. Larger orders have a longer turnaround time. If you have an important deadline and need your buttons by a certain date, please make sure you submit your order in advance.
Can I RUSH an order?
Depending on the current amplitude of orders at any given time, we may be able to complete your rush order for a small additional fee. Please contact us as early as possible with the details of your order, as well as your desired completion date, for an accurate estimate. Rush orders may be subjected to a 15–25% rush production fee.
Where are you located? Where can I pick up my order?
Button Up is a small home based business located in Winnipeg, Manitoba. Please note that this is a private residence and not a storefront location. Once your order is confirmed via email, we will coordinate a mutually convenient pick up day & time.
I don't have Adobe Photoshop or Illustrator. How can I submit artwork?
If you know exactly what you want on a button, such as your company logo or a photo, please email us with the image attached. We can place the file into our template and provide you with a digital proof free of charge. If you require further design services like the addition of text or colour changes, these are subject to a small additional fee.
Can I submit multiple designs within a single order?
Yes! You can have as many different designs as you want for one order. When you submit your order, please indicate the quantities you would like for each different design.
What is your preferred method of payment?
For pick up/delivery orders within Winnipeg, we accept payment as cash, cheque or Interac e-transfer. If paying in cash, please have exact change ready at the time of pick up/delivery. If paying with a cheque, please ensure it is made out to "Laurie Chan". For all orders outside Winnipeg, we accept Interac e-transfer and PayPal payments.
How much is shipping within Canada?
Regular parcel and expedited shipping via Canada Post is available for Canadian orders. Contact us with the details of your order as well as your shipping address for an accurate shipping estimate. Most orders are $10-$15 for shipping with tracking.
Does it matter how many colors are in my button design?
No it does not. Color and black & white artwork are priced the same.
Will there be any set-up fees on my order?
We pride ourselves on "No Hidden Fees". There are no set-up fees if your artwork is set up according to our Design Template and Artwork Guidelines. If you do require assistance with your artwork and set up, we will charge a small fee for this service.
Can I return my order?
All sales of customized products are final. It is the responsibility of the customer to submit the proper files, setup within the templates in the requested specifications indicated on our website. Image colours, lightness, darkness of images are not grounds for a refund. If there is anything out of character when we review your files, the customer will be notified.